It is a sign of the improving economy that more small businesses are looking towards upgrading their business telephone systems. A PBX system, or Private Branch Exchange, could be exactly what you need to make your office more efficient. By considering a PBX installation, you can reduce the number of phone lines you rent from your local carrier. PBX systems can help manage your long distance calling costs as well.
Here's how the average PBX system runs. It connects to the main phone line, or central office line that you purchase from the phone company. All calls come into and go out of the PBX telephone system. It will maximize the savings on long distance calls by choosing the optimal outgoing trunk for that particular call. You can have an auto-attendant answer all calls, giving your customers a chance to self serve by choosing an extension or menu option for their needs. You could also have a centralized switchboard, where one person helps assist callers by connecting them to the right person or department. A PBX installation also enhances your ability to give individual phone numbers (called DID or Direct Inward Dial numbers) to your staff. Imagine if your customer service manager, shipping manager or sales team all had their own personal phone numbers. Suddenly your customers are getting direct and personalized service with every phone call!
A small business PBX will have all the main features of a large enterprise PBX but at a fraction of the costs. The technology has improved so much in the last ten years that a system scaled for 15 phones is affordable, robust and technologically sound. In other words, you, as a small business owner, would not be settling on a PBX system that fits your budget but not your needs. You do not have to compromise. Using the full features of a PBX telephone system will allow you send certain calls to certain staff members; suddenly you can match the customer needs to your staffing needs! Who wouldn't want to have their questions answered or problem resolved by the first person who picks up the phone? First call resolution is a huge factor in whether or not customers are satisfied with the service they receive. Why not stack the deck in your favor?
At Matrix Networks, we have years of experience in helping business owners find the right solution for their telephone needs. Depending on your needs and budget, you may want to go with the workhorse Toshiba phone system. We offer both new and refurbished models of the Toshiba business telephone systems. Toshiba is known for bringing the best parts of a PBX telephone system together with the best parts of the old fashioned key system, at a great price. In addition, Toshiba takes pains to make their phone sets backwards and forwards compatible, giving smart business owners one more way to save on a new PBX installation.
If you want to do more with IP telephony and Voice over IP, then our ShoreTel products will impress you with their flexibility, functionality and price. The IP PBX works great for single location business as well as larger operations. The Call Manager software is a PC-based administrative tool which allows you to quickly create extensions and call groups, update personnel information and hook your staff's mobile phones to their desk phones so they never miss a call! The ShoreTel IP PBX is highly flexible, integrating easily with legacy equipment like existing Toshibas and Mitel phone systems. If you want to get your feet wet with new technology while keeping the stability of the current phone system, this could be the way to go.
If you are managing a growing call center, then a Mitel PBX system will fit the bill. With unified communicator, teleworker and hotdesking, you can have the latest features the big guys use without paying those prices! Get thorough reporting delivered to you via email with PrairieFyre workforce management software that is designed to tell you what you need to know when you need to know it. You can extend that same powerful reporting to your agents. Deliver weekly or daily reports to their inbox so they can keep up on their performance. Using features like these allows managers to maximize their time with employees. Instead of wasting time presenting the agent's numbers, it's already done! Use that time to discuss the crucial issues in the report. It is just one more way that an upgraded phone system can contribute to a healthy bottom line.
Whatever size your business, let Matrix Networks take a look at your current setup and suggest alternatives. We will work with you to assess your current model. What do you need to change? Where are the efficiencies that will save you time and money? What works well and needs to be included in the new system? We realize that a cookie-cutter solution never works; your phone needs are as unique as your business. Give us a chance to become your partner is success.