MSA (Master Service Agreement)

Comprehensive support coverage for your business telephone system

In today's fast-paced business environment, your organization can hardly afford the frustration and inconvenience that comes with phone system downtime. But, the fact is, system-related issues do occur—usually when you can least afford them.

That's why it is so important to have the backing of a comprehensive service plan—one that provides quick resolution to your technical issues as well as a wealth of other powerful business-building benefits.

Customized specifically for you, the Matrix Networks Master Service Agreement goes beyond our standard service by including features such as technical support available up to 24-hours a day and preferential customer service.

You can't afford to let phone system issues keep your organization from running smoothly, efficiently and, above all, profitably. All of the features available in our Master Service Agreement will help you save money, decrease downtime and increase employee efficiency.

Increase system availability

When it comes to your phone system, the negative impacts of downtime are simply too great to bear. That's why Matrix offers only the best products and then backs them with an exceptional service agreement. Given the business cost of even one hour of incremental downtime, you need look no further to justify the purchase of comprehensive system support. But that's just the start.

Build-in efficiency

As downtime is reduced efficiency is increased. The time that was lost due to system problems can now be put to more effective use. Even in the event of a severe failure our service center will ensure that your basic phone system is operating in as little as four to eight hours. This lets you get back to business with as little downtime as possible, thus building a higher level of efficiency into your organization.

Reduce expenses

Every business has those expenses that it just can't run away from. Service and repair costs are some of those. When your phone system goes down, you have to have it fixed quickly. With our preferential labor rate for Master Service Agreement customers you may not be able to run away from the expense, but you can reduce it to a more manageable amount. We also offer discounts when you purchase blocks of labor time in advance.

Leverage our knowledge

By leveraging Matrix Networks' experts as a part of your team, you can focus on your business specialty while we focus on ours. Certified systems technicians are available to answer all your questions 24-hours a day. We can also remotely access your system so we can quickly and efficiently repair any problems.

Get a better return on investment

When you make a significant investment like you have in your phone system, you want to get the most of it. With Matrix Networks' help, you can tap into the full potential of your phone system. What's more, a well-maintained product is likely to last longer, further extending its value to your organization.

Program Highlights Preferential Customer Service Priority Dispatching Preferential Labor Rate Ongoing Training Guaranteed Spares on Hand Loaners on Warranty Repairs Remote Diagnostic Support Hardware Repair or Replacement Preventive Maintenance Disaster Recovery Software Patches and Fixes Remote Monitoring of Critical Systems